Public Enquiries & Complaints on Telecommunications Matters
 
The E-mail address of OFTA is : webmaster@ofta.gov.hk
 
Enquiries
 
(A) Licensing matters and general enquiries
       
 

Working hours :

   
 
  • 8:30am to 5:45pm Monday to Friday
  • Closed on Saturday, Sunday and Public Holiday
       
  General Matters Telephone : (852) 2961 6333
    Facsimile : (852) 2803 5110
       
  Licensing Matters
(Private Radio Systems)
Telephone : (852) 2961 6672
       
  Network Facilities inside Buildings Telephone : (852) 8102 4100
    Facsimile : (852) 2116 0136
       
(B) Complaints about radio frequency interference
       
 

Working hours :

   
 
  • 8:00am to midnight (manned by duty officers)
  • After midnight until 8:00am the next day (voice recording)
       
  Radio Frequency Interference Telephone : (852) 2389 8131
    Facsimile : (852) 2343 5824
 
We shall strive to give an interim reply to an enquiry within 3 working days and to give a full reply within 9 workings days.
 
Complaints
 
* Public Complaints against OFTA
* Consumer Complaints against Telecommunications Operators on Possible Breach of the Telecommunications Ordinance or Licence Conditions